Privacy Policy

1. Personal Information We Collect

We may collect personal information that you voluntarily provide to us when you:

• Request a quote or transportation estimate
• Make a reservation or booking
• Contact us by phone, text message, email, or through our website
• Submit a contact or inquiry form
• Request information about our transportation services
• Communicate with our customer service team

Depending on how you interact with us, the information we may collect includes:

• Full name
• Phone number
• Mobile phone number
• Email address
• Billing or payment-related information
• Pickup and drop-off locations
• Travel dates and times
• Number of passengers
• Transportation preferences
• Event or trip details
• Other information you voluntarily provide to us

We may also automatically collect certain technical information when you visit our website, including IP address, browser type, device information, pages visited, referring website, and general website usage information.

2. How We Use Personal Information

Luxury Bus Rentals LLC may use the personal information we collect for legitimate business purposes, including:

• Providing charter bus rental and transportation services
• Processing and managing reservations
• Preparing and sending transportation quotes
• Communicating with customers regarding requested services
• Confirming, modifying, or canceling reservations
• Providing customer support
• Responding to inquiries and requests
• Sending service-related notifications and updates
• Communicating about pickup, drop-off, scheduling, and trip information
• Processing payments when applicable
• Improving our website, services, and customer experience
• Preventing fraud, misuse, or unauthorized activity
• Complying with applicable laws and legal requirements
• Sending promotional or marketing communications where permitted by law and where appropriate consent has been obtained

3. SMS/Text Messaging

If you voluntarily provide your mobile phone number and separately consent to receive SMS messages from Luxury Bus Rentals LLC, we may use your number to send text messages related to your inquiries, reservations, transportation services, customer support, service updates, and, where applicable, promotional communications for which you have provided the required consent.

Message frequency may vary. Message and data rates may apply depending on your mobile carrier and plan.

You may opt out of SMS communications at any time by replying STOP to a message from us. You may reply HELP for assistance.

SMS consent is not shared with third parties or affiliates for their own marketing or promotional purposes. Your mobile number and consent to receive SMS messages will not be sold, rented, or shared with third parties or affiliates for the purpose of sending their own text messages.

We may use telecommunications providers and service providers to deliver SMS messages on our behalf. These providers may process information solely as necessary to provide the requested communication service and are not authorized to use your SMS consent for their own marketing purposes.

4. How We Share Personal Information

We may share personal information when reasonably necessary to operate our business and provide our services.

Depending on the circumstances, information may be shared with:

• Service providers and vendors that assist us with website hosting, technology, communications, payment processing, customer support, and business operations
• Transportation providers, drivers, or partners involved in fulfilling a customer’s requested transportation service
• Professional advisors or contractors when necessary to operate our business
• Government authorities, law enforcement, courts, or other parties when required by law or legal process
• Other parties when necessary to protect our rights, safety, property, customers, or the public

We do not sell your personal information for money.

We do not share your SMS opt-in, SMS consent, or mobile phone number with third parties or affiliates for their own marketing or promotional purposes.

5. Cookies and Website Technologies

Our website may use cookies and similar technologies to improve website functionality, understand website traffic, remember preferences, and improve our services.

Third-party services used on our website may also use cookies or similar technologies for analytics, advertising, security, or other legitimate business purposes.

You can adjust your browser settings to refuse or limit cookies. Some website features may not function properly if cookies are disabled.

6. Third-Party Services and Websites

Our website may contain links to third-party websites, services, booking platforms, payment providers, social media platforms, or other external websites.

Luxury Bus Rentals LLC is not responsible for the privacy practices, security, content, or policies of third-party websites. We encourage you to review the privacy policies of any third-party service you access.

7. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

However, no website, electronic communication, or method of transmitting information over the internet can be guaranteed to be completely secure.

8. Data Retention

We retain personal information for as long as reasonably necessary to provide our services, maintain business and transaction records, resolve disputes, comply with legal obligations, enforce our agreements, and protect our legitimate business interests.

The length of time we retain information may vary depending on the type of information and the reason it was collected.

9. Children’s Privacy

Our website and services are not directed toward children under the age of 13. We do not knowingly collect personal information from children under 13.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate steps to remove the information.

10. Your Privacy Choices

Depending on applicable law, you may have rights concerning your personal information, including the ability to request access to, correction of, or deletion of certain personal information.

You may also unsubscribe from marketing communications by following the instructions provided in those communications.

For SMS messages, you may opt out by replying STOP. You may reply HELP for assistance.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, business practices, legal requirements, or privacy practices.

When we make changes, we may update the “Effective Date” at the top of this Privacy Policy. We encourage you to review this page periodically for the latest information.

12. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or how we handle your personal information, please contact us through our website:

Luxury Bus Rentals LLC
Website: https://luxurybusrentalus.com/
Phone: (888) 308-4031

We will make reasonable efforts to respond to privacy-related inquiries in a timely manner.